Page data is combined with the wrong electronic forms

If page data is combined with the wrong electronic forms, make sure that the correct forms have been defined for the media objects. Also make sure that the CombinePDFWithForm or CombineAFPWithForm step has been placed correctly in the workflow.

To solve the problem:
  1. Make sure that the correct electronic forms have been defined for the media required by the job:
    1. In the updated user interface, click the Administration tab.
    2. In the left pane, click Objects → Media.
    3. Right-click the media object that you want to check and select Properties.
    4. If the front side of the media has a form, click the blue link in the field next to the Folder button for the Front of form property.

      If the wrong form is displayed, delete the current form by clicking x to the right of the blue link. Define a new form by following the instructions in the related task for adding electronic forms to media objects.

    5. If the back side of the media has a form, click the blue link in the field next to the Folder button for the Back of form property.

      If the wrong form is displayed, delete the current form by clicking x to the right of the blue link. Define a new form.

  2. Check the placement of the CombinePDFWithForm or CombineAFPWithForm step in the workflow.
    • For PDF jobs with documents, make sure that the CombinePDFWithForm step is after the BuildPDFFromDocuments step.
    • For AFP jobs with documents, make sure that the CombineAFPWithForm step is after the BuildAFPFromDocuments step and before the EnableRepositioning step.
 
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