Setting up service policies

Service policies define checkpoints and a deadline for jobs. Checkpoints help you see if jobs are on schedule to meet the performance commitments in a service level agreement (SLA); the SLA deadline represents the ultimate goal of the SLA.
Ricoh ProcessDirector provides sample service policies that you can use. You can also create your own service policies.
To set up service policies:
  1. Create one or more service policies.
  2. If a service policy specifies that Ricoh ProcessDirector is to adjust job checkpoints for no-service periods, create one or more no-service periods.
  3. Associate each service policy with one or more workflows.
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