Setting up to monitor for expected work

When you have recurring jobs, you can use the expected work function to check that the jobs have arrived on time at the correct input device.

To monitor for expected work, the administrator creates an Expected work object and then associates the object with one or more input devices.

For example, you have a customer who sends you three jobs on the first day of every month. Their SLA states that if the jobs arrive by 8:00 AM on the first day of the month, they must be printed by 4:00 PM. You create an expected work object that instructs an input device to check the status at 8:00 AM on the first day of the month. Then you associate the expected work object with the appropriate input device. At 8:00 AM on the first day of the month, the input device checks to see how many jobs have arrived:

  • If all three jobs have arrived, processing continues as usual.
  • If one or more of the jobs has not arrived, the Expected work status property of the input device is set to Late. The input device icon in the Input Devices portlet turns red.
  • If one or more of the jobs has not arrived, the Expected work status property of the input device is set to Late. An alert (Alert icon) icon appears to the right of the input device.

To define an expected work object that represents three print jobs that arrive by 8:00 AM on the first day of every month, the administrator:

  • Navigates to the Service Level Agreements section of the Administration tab and selects Expected work.
  • Navigates to the Objects section of the Administration tab and selects Expected work.
  • Adds an Expected work object.
  • Names the expected work object by typing Monthly Statements in the Expected work name field.
  • Adds a description of the object in the Description field.
  • Adds an Expected work start date and sets the Expected work start time to 8:00 AM to specify the date and time when the input device begins monitoring for the jobs.
  • Adds a Start date and time to specify the date and time when the input device begins monitoring for the jobs. The time is set to 8:00 AM.
  • Specifies that three jobs are expected by typing 3 in the Number of jobs expected field. Optionally specifies a File pattern that the input device uses to identify which input files to count, such as .*pdf$ for PDF files.
  • Indicates that the jobs arrive on the first day of every month by specifying the Day in the Expected work interval field and First day of every month for the Frequency field.
  • Edits the properties of one or more input devices to monitor to specify Monthly Statement as the value for the Associated expected work property.

After the expected work start date and time, the input device monitors for the three jobs on the first day of every month. If the three jobs do not arrive as expected, the input device turns red.

After the expected work start date and time, the input device monitors for the three jobs on the first day of every month. If the three jobs do not arrive as expected, an alert (Alert icon) icon appears to the right of the input device.

 
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