Viewing printer status

The operational status of a printer device includes whether it is enabled, and the current condition that the printer hardware is reporting to Ricoh ProcessDirector.
To view the status of a printer:
  1. In the Printers portlet:
    • If the portlet is open in the Icon View, look at the symbol to the left of the printer icon. A solid blue arrow indicates that the printer is enabled; a broken yellow arrow indicates that the printer is disabled. If the printer icon is blue, it is operating correctly; if it is red, it needs operator attention.
    • If the portlet is open in the Grid View, check the information in the Enabled and Status columns.
  2. In the Printers portlet:
    • If the portlet is open in the Icon View, look at the symbol to the left of the printer icon. A green arrow indicates that the printer is enabled; a broken yellow arrow indicates that the printer is disabled. A yellow bar next to the printer also indicates the printer is disabled. If there is a red bar next to the printer it needs operator attention.
    • If the portlet is open in the Grid View, check the information in the Enabled and Status columns.
  3. To determine the status that the printer is reporting, click the name of the printer. You see the properties notebook.
  4. Click the Status tab.
  5. Look at the Printer status field and check the value.
    For more information about the status, click the Question mark icon button.
  6. Look at the Printer status field and check the value.
    For more information about the status, click the Question mark icon button.
 
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