Avanti Slingshot does not create orders for jobs in Ricoh ProcessDirector

When Avanti Slingshot does not create orders for jobs in Ricoh ProcessDirector, your CreateOrderInSlingshot step, proxy server (if any), or Slingshot system is not set up correctly.
To fix the problem:
  • If jobs in the CreateOrderInSlingshot step are in the Error state, check the messages in the job log.
    • If a message states that a general error has occurred and if your environment requires a proxy server to communicate with Slingshot:

      1. Check the values for the proxy server properties on the Proxy server tab of the System Settings page.
      2. Check the value of the Use proxy property for the step.
    • If the proxy server settings are correct or your environment does not use a proxy server, check the value of the Request URL property for the step.

      Confirm with your Avanti support representative that the value is correct.

    • If a message states that the Slingshot web service returned a 500 error, check the SenderID, Username, and Password parameters in the value for the Request parameters property.

      Confirm with your Avanti support representative that the parameters in the value are correct.

      Other problems also cause the web service to return a 500 error.

    • If a message states that the Slingshot web service returned a 400 error:
      • Check the Slingshot integration log for messages that explain why Slingshot did not process the request from Ricoh ProcessDirector.
      • Check the file containing the XML order information that Ricoh ProcessDirector sends to Slingshot.

        Confirm with your Avanti support representative that the request values and XML format match the requirements of the Slingshot web service. Confirm with your Ricoh ProcessDirector support representative that the XML works with Ricoh ProcessDirector.

      • Make sure that the Request payload property specifies the full directory path and name of the file containing the XML order information.

      Other problems also cause the web service to return a 400 error.

  • If the CreateOrderInSlingshot step processes jobs without errors but Slingshot does not create orders, ask your Ricoh support representative to check the configuration of your Slingshot system.
 
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