Service call procedure

Use this procedure only when you have tried all of the operator actions described in the error message or listed in this book.

Procedure:

Do this procedure to collect the required information before placing a call to your service representative.

  1. Collect information about the printer system, including the machine type, model number, and serial number. This information is on a label behind the front right cover, beneath the developer, on the horizontal frame of the printer engine or on the Printer - Version panel of the touch panel. To view printer details, select Printer Definition -> Printer -> Version. You will be asked for this information when you place the service call.
  2. Collect information related to the problem. The service representative always needs the following information: Also, the following optional information may be useful:
  3. Follow your site procedures for reporting problems. For example, you may need to notify the shift supervisor or the system programmer before you request a service call.