Diagnostic panels (Service only)

The Diagnostics tab provides the following task panels for service personnel for diagnostic testing:

Diagnostics - Adapter panel (Service only)

Service uses the Diagnostics - Adapter panel to run tests on selected network adapters. Instructions are displayed about how to execute the selected test. Adapters must be disabled before running diagnostic tests from this panel.

Select Service -> Diagnostics -> Adapter to display this panel.

Select an adapter in the list to display more information about what the test will do in the right side of the panel. Select Run to initiate the diagnostic test.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.

Service panel

Diagnostics - Mechanism panel (Service only)

Service uses the Diagnostics - Mechanism panel to run diagnostic tests on the selected printer. Instructions are displayed about how to execute the selected test. A Restart may be required after the test.

Select Maintenance -> Diagnostics -> Mechanism to display this panel.

Select either Printer 1 or Printer 2. Select a printer mechanism in the list to display more information about what the test will do in the right side of the panel. Select Run to initiate the diagnostic test.

Note:
The printer must be stopped before this function can be performed.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.
service

Service panel

Diagnostics - Pre/Postprocessors panel (Service only)

Service uses the Diagnostics - Pre/Postprocessors panel to run diagnostic tests to identify problems on attached pre- and postprocessors. Instructions are displayed about how to execute the selected test. A Restart may be required after the test.

Select Maintenance -> Diagnostics -> Pre/Postprocessors to display this panel.

Select either Printer 1 or Printer 2 and a port. Select a pre- or postprocessor in the list to display more information about what the test will do in the right side of the panel. Select Run to initiate the diagnostic test.

Note:
The printer must be stopped before this function can be performed.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.
service

Service panel

Diagnostics - Print Quality Mode panel (Service only)

Service uses the Diagnostics - Print Quality Mode panel when installing and adjusting the printer. It allows the printhead resolution to be set for diagnostic prints.

Select Maintenance -> Diagnostics -> Print Quality Mode to display this panel.

Select Enter Print Quality Mode to allow the current resolution to be set for print quality testing. Once in Print Quality mode, you can set Current Resolution on the Print Samples panel, and use the Alternate test master (or any other test master) from the Diagnostic test master sources to print in the correct resolution for print quality analysis.

Note:
The printer must be stopped before this function can be performed.
Note:
While in Print Quality mode, the printer cannot be made ready for printing jobs.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.
service

Service panel