Traces panel

Use the Traces panel to save internal traces or to capture an incoming print job as an aid in resolving problems. This panel is normally used by Service and Support personnel.

Select Maintenance -> Traces to display this panel.

Select Save Traces... to save traces and select the destination for the trace data. This displays a window for selecting the save-to destination, which can be either a USB flash memory device, as an attachment to an e-mail, or archived to the hard drive:

Select Start Job Capture... to initialize job capture and start saving job data.

Additional options to access trace archives and configure control unit traces are available on this panel for service personnel.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.

Trace Archive window

Use the Trace Archive window to select archived traces to be e-mailed or copied to a USB flash memory device. Select the archived trace from the Traces in Archive list and select Mail to e-mail the trace or USB to copy it to a USB flash memory device.

Select Maintenance -> Traces -> Trace Archive to display this panel.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window.

Configure Control Unit Trace window (Service only)

Use the Configure Control Unit Trace window to run additional traces when troubleshooting. Select the subsystem and then select the additional events that you want to trace.

Select Maintenance -> Traces -> Configure Control Unit Trace... to display this panel.

Note:
To see help information for the fields on this panel, select the field and press F1 on the keyboard or press and hold the left mouse button for two seconds. A help popup window displays detailed information about the selected field. Select the Help button to display a help topic for the panel. The help topic displays in a separate Help window inside a Help System viewer. Select the Alt+Tab key to toggle between the Help window and the operator console. Select the Alt+F4 key to close the Help window..