E-mailing traces

Note:
  1. TCP/IP ethernet must be installed and enabled before you can use e-mail trace. See the Planning and Configuration Guide for information about configuring this protocol.
  2. Before you can e-mail your saved trace data, the printer must be correctly configured to send e-mails. Configure the printer to use e-mail using the Remote Access - E-mail panel (Printer Definition -> Network -> Remote Access -> E-mail). You must also specify a customer SMTP mail server for the SMTP Server Hostname option. See the Planning and Configuration Guide for information about configuring the printer to send e-mails.
  3. Traces affect both printers when you are printing in duplex mode. In dual simplex mode, all trace actions apply only to that printer.

Procedure:

Do this procedure to e-mail traces.

  1. Select Maintenance -> Traces on the Main touch panel.
  2. Select Save Traces... after the error occurs.
  3. Select E-mail and select OK. This will save the trace information and display a window showing the e-mail destination information.
  4. Enter a detailed description of the problem in the Description field. The non-blank fields on the window are:
    Note:
    Sending the trace to the specified e-mail destination does not initiate a service call.
  5. Select OK to send the e-mail trace.