Clearing a forms jam when the jam is visible

To clear the jam message from the printer operator panel display and the touch panel, press the Vacuum push button twice: once to turn the vacuum off and again to turn the vacuum back on.

The following intervention messages can be displayed when a forms jam occurs:

Intervention Error Code
Forms Not Set at Upper Tractor 0111
Upper Tractor Forms Jam 0119
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134

Procedure:

Do this procedure to clear the forms jam when the jam is visible.

  1. Press the Vacuum push button to turn the forms vacuum off.
  2. Clear the forms path.
  3. Hold down the tension arm while you press the Vacuum push button to turn the forms vacuum on.
  4. If any of the intervention messages are still displayed, press Check Reset on the affected printer operator panel or select OK on the touch panel.
  5. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touch panel.
  6. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touch panel.
  7. For Dual Simplex Operations: Reload the forms.
  8. For Duplex Operations: If the jam was within Printer 1, reload the forms.
  9. For Duplex Operations: Select Forms -> Align Forms.
    1. Select Forms Feed once. This provides enough forms beyond Printer 1 to splice (on the floor between Printer 1 and Printer 2) the forms just auto loaded on Printer 1 to the forms remaining in the forms path.
    2. Complete the "Align Forms" procedure (Forms -> Align Forms).
    3. Check the forms alignment for both Printer 1 and Printer 2.
  10. Select Start on the printer operator panel or on the Main touch panel for the affected printer.
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