Hard program checks

Hard program check error messages appear when the system encounters an error it cannot recover from without a shutdown or restart. They display in a separate message window.

Figure 84. Example of hard program check window
Example of hard program check window

Procedure:

  1. For a Hard Program Check that occurs during either a power-on/bring-up sequence or normal operations, do the following:
    1. Select Save Traces to save all existing trace data to a USB flash memory device, if desired. Give the device to the CE.
    2. Select Restart. If the window does not reappear after you complete the Restart procedure, try the operation that was in progress when the Program Check condition occurred again.
    3. If the window reappears after you complete the Restart procedure, select Shutdown.
    4. After you complete the Shutdown procedure, power off the system.
    5. Switch power on to the system.
    6. After the completion of the power on sequence, try the operation that was in progress when the Program Check condition occurred again.
    7. Call for service if the problem continues.
  2. For a Master Program Check that occurs only during a power-on/bring-up sequence, do the following:
    1. Select Save Traces to save trace data to a USB flash memory device, if desired.
    2. Select Continue.
    3. If the window reappears, call for service.