Operator message codes

Table 12 provides descriptions of operator message codes and troubleshooting suggestions for each message code.

Table 12. Operator message codes
Code Description Reference
0111 Forms not set at upper tractor See Clearing forms jams.
013E Fan rotation error Select Check Reset on the Main touch panel. If this message appears again, select Shutdown. If this does not fix the problem, call for service.
0119 Upper tractor forms jam See Clearing forms jams.
0129 Tension arm brake solenoid position error Select Check Reset on the Main touch panel. If this message appears again, select Shutdown. If this does not fix the problem, call for service.
0131 Tension arm down
0132 Tension arm up
0133 Skew error See Clearing forms jams .
0134 Fuser wrap
0184 Transfer station forms jam (Auto Load)
0185 Upper fuser forms jam (Auto Load)
018C Toner mark not sensed
018D Registration mark not sensed
0191 Upper tractor forms jam (Auto Load) See Clearing forms jams.
0196 Splice lever down (Auto Load) See Splicing tractored forms.
0198 End-of-forms (Auto Load)
0237 Developer card failure
  • Ensure the developer communication cable is plugged in correctly.
0269 Ozone filter replacement due

Tell your Service Representative that the ozone filter needs to be replaced at the next Preventative Maintenance (PM).

026A Ozone filter replacement required
  • Printing cannot continue until the ozone filter is replaced.
  • Call for service.
0782 Splice lever down
0783 Transfer station open
0784 Vacuum is OFF
0785 Change toner collector bag See Changing the toner waste collector bag.
0786 Add toner See Adding a toner cartridge.
0787 Check toner collector bag
0788 Change developer mix See Changing the developer mix.
0789 Developer drain open
078A End of Forms See Loading forms.
0791 Change fine filter See Changing the fine filter.
0792 Add fuser oil See Adding fuser oil.
0794 Oiler gate open
0795 Set forms direction See About the printer control panel.
0799 Check fine filter See Checking the fine filter.
079A Check Tension Arm See Checking the tension arm.
079B Install one toner bottle See Adding a toner cartridge.
079C Toner Supply Low
079D Oil supply low
  • Add one or two bottles of oil. See Adding fuser oil.
  • After adding oil, select the appropriate button on the intervention message window to indicate the number of bottles of oil you added.
079E Developer mismatch The customer-changeable developer installed in the printer is not the correct toner type. Make sure the correct customer-changeable developer is installed in the printer.
  1. Make sure the correct customer-changeable developer is installed in the printer.
  2. Select OK to close the message window and retry the operation.
If the problem continues, call for service.
07D1 Developer interface error Ensure the developer communication cable is plugged in correctly.
07D2 Developer interlock switch open Ensure that the developer is seated properly and that the gate is shut.
07D3 Tractor initial position error Verify proper position of tractors and correct if necessary.
BC08 Postprocessor resolution does not match printer Set the printer resolution to match the resolution of Advanced Spot Color Postprocessor.
D204 Pre/postprocessor NOT READY line became active. See Clearing a forms jam in a postprocessing device or Clearing a forms jam between the printer and a postprocessing device.
D21F Page too complex Page needs to be redesigned.
D220 MICR printing requested with no MICR installed
  • If MICR printing is required, be sure the MICR developer has been inserted into the proper printer.
  • If MICR printing is not required, disable the MICR function on the Advanced panel (Printer Definition -> Printer -> Advanced).
D230 MICR CCD installed without MICR printing enabled To print non-MICR data using MICR supplies, select Close. Otherwise do the following to print MICR data:
  1. Select Printer Definition -> Printer -> Advanced to display the Printer - Advanced panel.
  2. For MICR Installed, select the printer engine where the MICR CCD is installed.
If you do not want to print using MICR supplies, install a different CCD.
D231 Output Buffer Size exceeded The Output Buffer Size is not sufficient for the jobs currently being printed. Do the following to clear this condition:
  1. Select Forms -> Advance Paper (NPRO) to display the Forms - Advance Paper (NPRO) panel.
  2. Select Advance to End to advance the paper from the transfer station to the stacker or other output devices.
If the problem continues, call for service.
D71F Side 1/Side 2 mismatch
D720 Verification mark position incorrect
D721 Hardware error: verification mark sensor
  • Check the print quality of the verification marks. Look for light or smeared print.
  • Fix any print quality problems. See Print quality problems.
D724 Side 2 verify has been disabled
  • If the Side 2 Verify function is required, see Aligning tractored forms.
  • If the Side 2 Verify function is not required, select OK.
D731 - D733 and D71A - D71C Noise on pre/post interface 1, 2, 3, 4, 5, or 6 Ensure that the cable from your pre/postprocessor device is still physically connected to the pre/post connector and that the connector is the same port that is configured on the Pre/postprocessing panel (Printer Definition -> Pre/postprocessing).