Responding to messages

Messages display information about how the printer is running. There are two types of operator messages: warnings and interventions.

Operator messages display in the Operator Messages area on the Main touch panel. Operator messages also appear in the printer operator panel display for the printer on which the error occurred.

Warning messages do not stop the printer from printing, but if the problem is not solved it could potentially cause problems. Touch the warning message to open a message window, which provides more information.Figure 81 shows an example of a warning message in the Operator Messages area.

Figure 81. Warning messages
warning messages

Intervention messages display in a separate message window. Intervention messages will stop printing and to restore the printer to the Ready state, you must follow any recovery directions that appear in the message window. Figure 82 shows an example of an intervention message in a message window.

Figure 82. Intervention messages with recovery directions
Intervention messages with recovery directions

Some intervention messages have additional troubleshooting information that displays in a detailed message window. Figure 83 shows an example of an intervention message with troubleshooting actions. Select the Troubleshooting button and take any recovery actions suggested in the detailed message window that displays. The suggested actions are arranged based on the most likely condition that could cause the error and you should follow the suggestions in the order listed. Use the mouse to select the colored text; these are links that display a related online help topic.

Figure 83. Intervention messages with troubleshooting actions
Intervention messages with troubleshooting actions