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Forms jam is visible

Intervention Error Code
Forms Not Set at Upper Tractor 0111
Upper Tractor Forms Jam 0119
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134

To clear the jam message from the printer operator panel display and the touchscreen window, press the vacuum push button twice: once to turn the vacuum off and again to turn the vacuum back on.

  1. Press the vacuum push button to turn Off the forms vacuum.
  2. Clear the forms path. See Clearing the forms path.
  3. Hold down the tension arm while you press the vacuum push button to turn On the forms vacuum.
  4. If any of the intervention messages are still displayed, press Check Reset on the affected printer operator panel or select OK on the touchscreen.
  5. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touchscreen.
  6. For Dual Simplex Operations: Reload the forms. See Loading forms--auto load (dual simplex mode).
  7. For Duplex Operations: If the jam was within Printer 1, reload the forms. See Loading forms--auto load (dual simplex mode).
  8. For Duplex Operations: Select Forms ->Align Forms (see Forms are broken between the printers).
    1. Select Forms Feed once. This provides enough forms beyond Printer 1 to splice (on the floor between Printer 1 and Printer 2) the forms just auto loaded on Printer 1 to the forms remaining in the forms path. Use the splicing procedures found in Splicing forms on the Infoprint 4000.
    2. Complete the Align Forms procedure.
    3. Do all the steps in Checking forms alignment for both Printer 1 and Printer 2.
  9. Select Start on the printer operator panel or on the Main touchscreen panel for the affected printer.
    CAUTION:
    <85>For printers with microcode levels, version 11.6.128 and higher, both printers and attached pre and postprocessing equipment can be started from the main panel of the printer console and the printer operator panels. Visually assure that no other personnel are working on the system before starting the system.
  10. See Recovering from a forms jam.
  11. See Suggestions for preventing jams if the error recurs frequently.