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Checking the Toner Collector

Attention!

You must do this task immediately.

Do not switch power off to the printer during this procedure.

Do this task when you see the following message: CHECK TONER COLLECTOR 0787

This is an image that illustrates how to check if the toner collector is pushed firmly to the rear of the toner-collector recess
  1. From the rear of the printer, open the rear center cover.
  2. Ensure that the toner collector is pushed firmly to the rear of the toner-collector recess.
  3. If you had just replaced the toner collector bag when this message appeared, try reinstalling the toner collector case.
  4. If you have not replaced the toner collector bag, replace it now. Use care when you remove the toner collector in case it is over filled. See Changing the Toner Collector.
    Note:
    If you remove the toner collector case without replacing the bag, the printer resets its counter and may cause an overflow of toner in the collector bag.
  5. Ensure that the toner collector case is latched correctly.
  6. Close the rear center cover of the printer.
  7. To resume processing, SELECT the Ready push-button on the main Display/Touch Screen.
  8. If the CHECK TONER COLLECTOR message appears again, repeat steps 1 through 6. If that still does not correct the problem, contact your service representative. See Service Call Procedure for instructions.