Previous Page | Next Page Contents Glossary Index Taking Care of Problems >

Problem Solving Tips and Suggested Actions

Table 19 is a summary of some hard-to-classify symptoms, a discussion of the probable cause, and some actions for you to try.

Table 19. Miscellaneous Problems
Symptom Discussion Suggested Action
The printer frequently jams during loading. Loading problems are usually caused by the forms that are being loaded.

If a particular form jams frequently, refer the application owner to the Forms Design Reference for Continuous Forms Advanced Function Printers, G544-3921. This book contains detailed information about selecting forms and designing applications for use with a continuous forms printer.

  • Ensure that the folded or leading edge of the form is not wrinkled or torn.
  • If the first page is folded under, ensure that the tractor holes line up exactly. If you are using forms with a 1/3- inch or 2/3-inch increment, ensure that the fold is on a perforation that is centered between tractor holes. This occurs only once every three pages.
  • If the stack of forms seems to curve (dishing), roll the first form in the opposite direction of the curve, and then unroll it before you put the form on the transfer station lower tractors.
A message appears repeatedly on the Display/Touch Screen window. None
A status message is displayed for a long time without changing. Some messages give status about operations that really do take a long time. For example, during a Restart operation the control unit is transferring programs from the hard disk into the control unit memory; it cannot display a new message until those programs are up and running.
  • Wait at least five minutes before you attempt any recovery action.
  • If the message does not change and recovery actions fail, use the Service Call Procedure to contact your service representative.
The Display/Touch Screen monitor is blank, all indicators are off, and the printer is silent.

The printer is not getting any electrical power.

Determine if some or all of your building is experiencing a power outage. If not, use the Service Call Procedure to contact your service representative.
Some function switches do not respond when pressed. The printers keep only potentially valid controls (hardware switches and Display/Touch Screen push-buttons) active while operating. For example, when the Display/Touch Screen shows READY, only the Stop function is active. You must stop the printer before using any other functions. If a function key should be active but is not, use the Service Call Procedure to contact your service representative.
The alarm is sounding. The audible alarm tone should sound whenever an interruption message appears in a Display/Touch Screen window. The intervention light on top of the printer comes on at the same time.
  • SELECT the Check Reset push-button on the interruption window.
  • If the alarm continues, use the Service Call Procedure to contact your service representative.
The intervention light on top of the printer comes on, but the alarm does not sound. The alarm volume may be set to a low volume or alarm suppression may be set to Yes in the printer configuration. Adjust the alarm volume control; see Adjusting the Volume of the Operator Alert Assembly.
Labels stick together in the stacker. Toner from one page sticks to the facing page. Labels must be processed in simplex mode.
The Display/Touch Screen Printer Status window shows READY, but the printer does not respond when the host system console operator directs a job to it. There is probably a problem with the attachment hardware connecting the printer to the controlling computer system, such as the channel is not enabled or cables are not connected. Work with the system console operator and the system programmer to resolve the problem. Review the questions in Sudden Failures to see if there have been any changes in the environment that might affect attachment hardware.
The printer starts and stops repeatedly, or the forms move at an irregular speed. This problem may be related to the application that is being processed, or to the printer configuration. If the printed pages are complex to format; if many transmission errors occur; or if the buffered data commands are issued by the host, the printers must pause while those pages are created in memory. Work with the system engineer or system programmer to resolve the problem. The Forms Design Reference for Continuous Forms Advanced Function Printers, G544-3921, contains detailed information about selecting forms and designing applications, and may be of use in resolving the problem.
The Display/Touch Screen shows END OF FORMS, but forms are present. Something is preventing the printer from sensing that forms are available. Narrow forms sometimes slide sideways, away from the paper sensor.
  • Inspect the forms in the forms input area for holes in the printable area.
Missing data at the rear of the forms (printer right-hand side). The rear tractor could be out of adjustment.
  • Ensure that you are using the correct form width for the form ID that was entered.
  • Ensure that the correct form ID was entered for that form.