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Recovering from a Forms Jam

After some jams occurring within the printer engine, the printer automatically reprints certain pages as part of its recovery process. This occurs only if the printer is configured to allow reprinting.

You must set the following Configure Printer configuration items to allow automatic reprinting following a forms jam recovery:

Automatic reprinting will reprint the number of pages of data, based on the current in-effect page length.

If a postprocessing device is used, an extra number of pages can be added to the normal number of reprinted pages by setting the Jam Recovery Point Distance configuration item under the Configure Printer procedure to a non-zero value. This extra number of pages is the physically configured distance from the top of the stacker to/through the postprocessing device.

For Simplex Operations - Figure 37 shows the normal reprint path length from the transfer station (Point A) to the stacker (Point B), and the additional Jam Recovery Point Distance from the stacker (Point B) to/through the postprocessing device (Point C).

For Duplex Operations - Figure 38 shows the normal reprint path length from the transfer station (Point A) in Printer 1 to the stacker in Printer 2 (Point B), and the additional Jam Recovery Point Distance from the stacker in Printer 2 (Point B) to/through the postprocessing device (Point C).

Figure 37. Reprint Path Length
This is an image that illustrates the reprint path length
Figure 38. Reprint Path Length
This is an image that illustrates the reprint path length

Following the automatic reprinting of pages, you must check for and discard any duplicate pages that may have been printed. Locate the first reprinted page, and attempt to find that same page in the stacker or a postprocessing device. If you find it, discard all pages starting with that page.

In all cases but one, the automatic reprinting of pages recovers all pages that might have been lost or damaged as the result of the jam. The exception occurs the jam is caused by a Fuser Wrap error. A jam of this type can backup (accordion-pleat) the forms until the error is detected and the forward movement of the forms stopped. If this occurs, a few lost pages are not automatically reprinted. You need to work with the host system console operator to take action to recover those lost pages.

If the printer is not configured to recover lost pages, you may need to ask the host system console operator to do one of the following:

You must rethread the printer with the jam.

For Duplex Operations - in addition to rethreading the printer with the jam, you may also have to rethread the other printer (if the jam occurred in Printer 1). Whenever rethreading is required, the Thread/Align Forms Display/Touch Screen procedure window automatically appears and requires you to execute and complete that procedure (see Threading and Aligning Forms).