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Forms Jams

The term affected printer means the printer on which the jam has occurred.

Some of the steps within these procedures only apply to duplex operations. Those steps begin with the phrase "For Duplex Operations ". If you are operating in simplex mode, skip these steps and continue with the next step of the procedure.

If the printer power is turned off while the jam message is displayed, the message reappears when power is restored. This ensures that the jam is cleared and that no damage is done to the printer if jammed forms are present during the power-on procedure.

Find the Printer Error or Error Code that is displayed on the Display/Touch Screen in Table 17 and then go to the reference page.

Table 17. Forms Jam Errors
Printer Error Error Code Page Reference
Forms are visibly jammed, torn, or separated and one of the following errors is present
Upper Tractor Forms Jam 0119 Forms Jam is Visible
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134
Forms are NOT visibly jammed, torn, or separated and one of the following errors is present
Upper Tractor Forms Jam 0119 Forms Jam is Not Visible
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134
Stacker Forms Jam 01610164 Stacker Forms Jam
Jam Between Printer 1 and Printer 2 Jam Between Printer 1 and Printer 2
Jams Between the Printer and a Postprocessing Device D204 Jams Between the Printer and a Postprocessing Device or Forms Jam In the Postprocessing Device