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Recovery Procedures

Table 12. Verification System Error Recovery Procedures
Error Message SRC Code (in numeric order) Recovery Actions
Side 1/Side 2 Mismatch D71F

The data on side 1 does not align with the data on side 2. The data is off by at least one full page.

  1. Perform the Thread/Align Forms procedure. See Threading and Aligning Forms.
  2. Check the print quality of the verification marks. Look for light or smeared print. Fix any print quality problems.

If the problem continues, call for service.

Verification Mark Position
Incorrect D720

The printing alignment from side 1 to side 2 is off by at least 4.2 mm (1/6 inch).

Ensure that the forms are aligned correctly.

Examine the forms being used. Preprinted marks within the carrier strip can cause this error. Also, some colored forms can cause the error. If you are using one of these types of forms, disable verification checking (see Disabling Verification Checking).

If the forms are not the problem, call for service.

Hardware Error: Verification
Mark Sensor D721

There is a problem with the sensor that reads the verification marks.

Check the print quality of the verification marks. Look for light or smeared print. Fix any print quality problems.

If the problem continues, call for service.

Side 2 Verify Has Been
Disabled D724
  • If the Side 2 Verify function is required, see Enabling Verification Checking.
  • If the Side 2 Verify function is not required, SELECT the Completed push-button.